Scanner Training

Ushers

  1. Log into the scanner.

  2. Select “performance”. Today’s events should appear automatically. Check the box for the event, then select “ok.”

  3. Select “scan.” Screen should go GRAY.

  4. Scan, listen for beep, and LOOK AT SCREEN.

    • GREEN is GOOD.

    • RED means LOOK AT THE SCREEN and read the text on the scanner.

      • If the screen says “ticket does not exist,” then the ticket may be incorrect. Please look at the ticket to make sure it’s for the correct event. If it is, tear off the barcode and give the rest of the ticket back to the patron.

      • If the screen gives a different message, please contact the House Manager.

    • PURPLE means the ticket has already been scanned.

    • For Princeton Symphony Orchestra events, YELLOW is GOOD.

    • If screen remains GRAY, then the cursor is not in the white box. Tap the white box with your finger to get the cursor to appear there, and then re-scan.

    • If the scanner will not scan a ticket, please look at the ticket to make sure it’s for the correct event, and then tear off the barcode and give the rest of the ticket back to the patron.

  5. Our #1 goal is to get patrons into the hall happily. If you’ve spent more than 30 seconds with a single patron, do whatever you can to seat them and keep them happy. Try to tear the barcode off of her/his ticket so that we can troubleshoot later.

  6. After the concert has begun, all scanning should be done with the speaker muted on the scanner. THIS IS PARTICULARLY IMPORTANT FOR CLASSICAL CONCERTS. Place your finger over the speaker on the scanner so that the beeping sound is mostly muted.