Usher Training

2018-2019 Season

The cornerstone of Princeton’s volunteer usher program is the mandatory annual usher training meeting. In order to participate in the current season, you are required to attend this meeting. You will receive valuable training and learn about new and updated policies.

This year we welcome two campus partners to our annual training sessions, Kim Jackson, Director of Parking and Transportation and Marna Setlzer, Director of the Princeton University Concert Office. Kim will be explaining the future campus plan for expansion and how it impacts parking, an issue for our patrons and staff alike. Marna will be sharing her insider's knowledge of the classical musicians, how they advance careers from their garage to Carnegie Hall! Join us and learn how to assist patrons with parking and increase your knowledge of classical music.

The 2018-2019 training sessions are September 24th and October 2nd. Contact PUushers@Princeton.edu for details and registration.

Our program is known for our sincere appreciation of the many individuals who donate their talents of hospitably and service to our usher program. An expression of our appreciation are the two annual dinners given by the University for our usher staff. The annual holiday party is hosted in December and the annual year-end appreciation dinner is hosted in June.

We are delighted to return to the Richardson Stage to celebrate together the holidays of the season. Mark your calendars for November 27th at 6:30pm for an evening of delightful music, interesting company and a delicious dinner catered by our own Campus Dining staff. 

This years Year-End Annual Appreciation Dinner is TBD. While it will be hard to top last year's dinner held in the University's stadium skybox room with guest speaker Courtney Banghart, PU women Basketball Coach and the NCAA top coach and named one of Fortune's Greatest Leaders; we are excited about the possibilities!

Past training sessions:

2013-2014 season usher training: The patron experience: soliciting your ideas and observations for improvement

2014-2015 season usher training: The contribution of usher staff: ensure a pleasant patron experience as a representative of Princeton University

2015-2016 season usher training: Safety preparedness matters on campus: learn the roles of U. staff and ushers during an external or internal campus threat

2016-2017 season usher training: Diversity and Inclusion: refining customer service skills and expanding service beyond the transaction. Verita Murrill our presenter came to Princeton in 2014 from the University of North Carolina and has made notable contributions and improvements in the areas of Diversity and Inclusion and customer service/staff training.

2017-2018 season training: American Disabilities Act (ADA): education on people-first language and best practice methods for physical assistance, presented by Elizabeth Erickson, Director of Disability Services, Princeton University